Planning to move?

There are fixed technical deadlines for signing up for and canceling electricity service. Therefore, retroactive changes are not possible.

For you, this means, above all: Please notify us of your move well in advance.

The technical deadlines for signing up and canceling do not affect the agreed-upon contract terms and notice periods of your electricity contract.

This applies, for example, if you simply want to switch electricity providers while remaining in your current apartment. In that case, the notice periods in your existing contract will continue to apply.

If you're moving into a new apartment or house, we'll need a signed electricity service agreement to set up service.

Please send us the fully completed and signed order form as soon as possible. To ensure we can process your registration in a timely manner, we need to receive it no later than two business days before your desired delivery start date. Please submit it during our office hours.

You can find the meter number directly on the electricity meter or, in many cases, in the documents provided by the landlord or previous tenant.

Our tip:
If possible, ask your landlord, seller, or previous tenant for the meter number before you receive the keys. This will allow you to prepare your registration in advance.

If registration is submitted too late, service cannot be retroactively activated as of the move-in date. This may result in follow-up inquiries, processing delays, or temporary service provided by the designated default provider.

Please let us know about your move-out as many days in advance as possible so that we can process the technical disconnection in a timely manner.

If you plan to move out over the weekend, please let us know by Thursday during business hours, if possible.

If you submit your notice too late, the disconnection cannot be backdated to the day you moved out. In that case, electricity usage may continue to be billed to your old address even though you have already moved out.

Therefore, please record the meter reading right when you take over the apartment.

Please provide us with the meter readings for the old and new service locations no later than 14 days after the keys are handed over.

It's best to record the meter readings right when you receive the keys or move in.

Note:
If a smart metering system is already installed at the point of consumption, the automatically transmitted meter readings can be used for billing. These readings are binding for all energy suppliers.

You can cancel your registration informally by phone, in writing, or by email.

Please provide us with the following information, if possible:

• Customer Number
• previous consumption point
• Move-out Date
• Meter Reading Upon Moving Out

You can submit the meter reading within 14 days after the keys have been handed over.

Important:
Please notify us of your move-out several days in advance, if possible, so that we can process the technical disconnection in a timely manner.

To sign up, we need a signed electricity service agreement.

The following information is required:

• Name and Address
• new consumption point
• Move-in Date
• Meter Number
• Meter reading
• Contact Information for Inquiries
• if possible, also the MaLo ID of the consumption point

You can submit the meter reading within 14 days after the keys have been handed over.

Important:
The fully completed and signed order form must be received by us no later than two business days before the desired start date of delivery, during business hours.

The MaLo-ID (“Market Location Identification Number”) is the unique identification number for your consumption point. It helps to unambiguously identify the correct consumption point—especially in multi-family buildings.

The MaLo ID is assigned by the relevant network operator.

You can usually find the number on your most recent electricity bill. Alternatively, you can ask your landlord, the previous tenant, the seller, or the utility company.

The MaLo ID for the new consumption point is very helpful for registration. If you don't have the number, that's not a problem. We'll be happy to assist you with the assignment and, if necessary, coordinate the data with the relevant grid operator.

It is no longer possible to register or deregister retroactively. This may result in

• If your electricity contract cannot start on time,
• Consumption at your old address will continue to be attributed to you, or
• Basic coverage applies temporarily.