Frequently asked questions about NiersStrom

We'd be happy to help you switch providers. Just bring your most recent annual bill with you. We'll work with you to determine which rate plan is right for your electricity needs, fill out the electricity service application with you if you'd like, and take care of the rest.

Alternatively, you can set up the appropriate electricity supply contract for residential and commercial electricity or the electricity supply order for heat pump or thermal storage electricity directly, fill it out, and send it to us.

If the change is related to moving in or moving out, please be sure to observe the applicable deadlines. You can find all the relevant information on our page Planning a move?.

No. You can simply stop by during our business hours. You don't need an appointment.

If your apartment or house has more than one electricity meter, a separate contract is required for each meter.

If consumption data is not yet available, we can use estimated values for the first advance payment calculation. After the first annual billing statement, the advance payment will be adjusted based on your actual consumption.

Please contact us as early as possible. Retroactive registrations are not permitted.

You can find all deadlines and information regarding moving in, moving out, meter readings, and MaLo IDs on our page Planning to move?

With the confirmation that we may supply you in the future, you will also receive a form from us on which you should note the meter reading yourself on the changeover date. Please send us this form as soon as possible.

No, there will be no interruption to the power supply. You will not notice the change in your household.

Yes. Just give us a call or send us an email. We can adjust your estimated bill based on your current usage.

Please note: If the estimated payment is set too low, you may be required to make an additional payment when the annual bill is issued.

A change in the number of people in your household may affect your electricity usage. If you'd like, we'd be happy to check whether your estimated bill still matches your projected usage.

You can notify us of your new bank account information informally by email or in writing. Alternatively, you can use our SEPA direct debit authorization form.

Yes. Westnetz is responsible for operating the power grid and handling technical tasks in Kevelaer. This includes collecting meter readings. Therefore, you may receive a request for a meter reading directly from Westnetz, or an authorized meter reader may visit your home.

Yes. At the end of the year, we will send you a meter reading card. Please take a reading at the turn of the year and return the completed card to us.

If we do not have a meter reading on file, we will estimate the reading at the end of the year based on your previous usage.

Once you receive your annual bill, please send us a brief email or letter with your customer number and the correct meter reading. We will verify the amount and adjust your annual bill accordingly.

You will generally receive your annual financial statements at the end of January of the following year.

Since the annual financial statements are prepared in January, no estimated payment is due this month.

Just give us a call or send us a quick email. We'd be happy to send you a copy of your annual financial statements.